Hunter Coast FAQs
What do we receive from you in the way of a quotation?
We issue a 'Budget Estimate' initially, which is a 4 page document generally outlining what is involved with the construction of your home based on information received. If you are happy with the 'Budget Estimate' price, a full comprehensive 'Quotation' can then be issued. This is a 16 page document which gives you a trade by trade detailed inclusion list & fixed price for your project.
 
Do you carry standard plans?
No, we are a full custom-build company and do not offer any standard plans. The work we undertake has the plans for each project copyrighted to the client or architect/designer.
 
Do you employ an in-house designer?
No we do not, but we can recommend a few local designers who work closely with our company and are very reasonably priced and produce a good set of drawings that we know can be built with little trouble.
 
Will you take my plans through council?
No, we do not offer this service as it can be extremely time consuming. We feel this is better achieved by your local selected architect/designer to ensure the approval process can be efficiently managed.
 
Do you include driveways, fencing or landscaping as part of your quotation?
Yes we do, we provide a "turn key" quotation which is generally fully inclusive and when we reach completion the units/villas are ready for occupation.
 
Can we supply products for the project, our own appliances for example?
Yes, you can supply your own products and Hunter Coast Homes will install them for you. They must however comply with  Australian Standards, and you will need additional personal insurance cover for these owner supplied products in case damage or theft was to occur, HCH cannot insure owner supplied products.
 
Will I get my plans back once they go to HCH for quoting?

No, we retain the plans and documentation as part of your file.

 
Will we have access to a colour consultant?
No, HCH believe that you should source a colour consultant externally if required. Naturally, we can assist and discuss many selections with you, but we offer an opinion only as our staff are not qualified in this area.
 
Do you build to lock-up stage only?
No we do not, we only build to completion.
 
Do we have to stay with the standard inclusions?
No, we can customise inclusions to suit your project. If you would prefer to upgrade from our standard range you can choose your products and we can either include them in your contract or you can add them as a variation either with HCH or directly with the supplier.
 
How do we go about getting a firm and fixed quotation from you?
HCH need to be provided with a full set of approved working drawings. This means that the drawings submitted to HCH must be ready to go into council or have already gone to council for DA approval. Engineering Plans must also be provided as well as any other information that is considered relevant to the pricing of the project. HCH cannot provide a fixed and firm quotation from hand drawn or concept plans.
 
What type of custom projects do you build?
We focus on our core business strengths which is multi-unit developments and villas along with Custom duplexes, we do not price single home builds.
 
Do we have full access to our site during construction?
No. Due to OH&S regulations, clients are not permitted to enter HCH job sites unless the visit is organised with a site supervisor or representative of HCH. You will also need to be site inducted prior to any on-site meetings. Construction keys are issued to trades and employees only, unless prior approval has been agreed to and arranged. HCH does encourage set meetings on site with owners on a fortnightly basis however.
 
How long will it take to build my development??
This is a difficult question to answer accurately due to the individuality of each multi-unit construction. As a general rule of thumb, however, 36 - 40 weeks is what we strive for on most of our projects. It is in our interest to ensure building times are kept to a minimum and done quickly.
 
What type of building materials do you most commonly use?
Products used are determined by the plans and internal/external finishes schedules we are working form and have been provided to us.
 
What type of sites do you build on
Being a custom builder we can usually accommodate most types of building sites and the characteristics and challenges that the site may presents to us.
 
What type of Building Contract do you use?
The HIA NSW Residential Building Contract for New Dwellings, Duplexes and Unit Developments. This contract has served us well during our 18 years of trading and it is also very client friendly as well.
 
Once our construction starts, when are we required to make payments?

After you have paid your 5% deposit we then submit a monthly trade percentage progress claim on or about the 20th of each month, these claims are then paid by the end of that same month. This is also called a "cost to complete" claim process so you are always confident that you are not overpaying for works that have not been completed on site.

 
Can we change our selections during construction?
We strongly recommend that you don't, but we are very mindful that clients requirements can alter or change during the cause of construction. If you do make any changes, they must be authorised by HCH with any cost adjustments and extensions of time being issued in writing to the client for approval. All changes must be advised in writing in lieu of verbal instructions.
 
Where do we make our selections?
We have a preferred supplier list which is handed out before contracts are signed. The client is then required to visit the showrooms to make their selections and upgrade if they wish. A meeting between the client and HCH is required to finalised all selections and variations before contract signing takes place.
 
What type of communication do we have with the company during construction?
Our staff are available at any time during office hours. You will also have a supervisor allocated to your job and you will be given his direct number. HCH will also send out a weekly snapshot of your project advising what works occurred, what is happening the following week and general information relating specifically to your development.
 
What about insurances on my development??

All residential villa and townhouse constructions must have a HBCF warranty certificate issued. This warranty covers you for 2 years statutory warranty on your project and an additional 4 years for any major defect issues. Total warranty period for a project is 6 years.

 
Do you supply me with an Occupancy Certificate on completion of works?
No, we do not issue this certificate unless we have included the same in your quote at your request. Your nominated PCA will issue this upon completion of the building works.